ANALISIS DETERMINAN SISTEM INFORMASI E-TICKETING : PENDEKATAN EXTENDED THEORY OF PLANNED BEHAVIOUR

Authors

  • Firsty Kinanti
  • Zaki Baridwan

Abstract

This study aims to examine the factors that affect intention to use e-ticketing information system and its use the Theory of Planned Behaviour (TPB) as a development of the model used by Karami (2006) and Dehbashi (2007). The method data collection is a survey method. The sample of 86 individuals is the user of e-ticketing onformation system at Juanda International Airport in Surabaya. The data were analyzed by using Partial Least Square (PLS) software. The results of this study indicate that attitude and perceived behavioral control affect the intention to use e-ticketing information system. While subjective norm and trust did not affect the intention to use e-ticketing information system. The implication of this study is relevant to the management of the company  to be more consider the factors that influence in developing ticketing transactions through the use of e-ticketing information system.

 

Keywords: Theory Planned Behaviour (TPB), e-ticketing, attitude, subjective norm, perceived behavioral control, trust, self efficacy, intention.

Downloads

Issue

Vol. 1 No. 1

Section

S1 AKUNTANSI

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).